Privacy Policy

Gamdom Casino respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information an online casino site may collect, why it is used, how it may be shared, how it is protected and how players can exercise their privacy rights. By using the website, creating an account or contacting support, you acknowledge that your information may be handled as described below.

Gamdom Casino operates under a licence issued by the Autonomous Island of Anjouan, Union of Comoros, bearing reference number ALSI-152406043-FI4.

Information we may collect

To provide online casino services, Gamdom Casino may collect information that identifies you or relates to your use of the website. The information collected depends on the services you use, the requirements that apply to online gambling providers and the choices you make. We aim to collect information that is reasonably necessary for operating the website, supporting players, meeting legal obligations and protecting the platform.

Account and identity information

This may include details supplied when you register or update an account, such as your name, date of birth, residential information, contact details, username and account preferences. We may also receive information about your communications with customer support, including questions, requests, complaints and other messages. Keeping account information accurate helps us manage your account and communicate with you.

Verification information

Where verification is required, we may handle identity documents, proof of age, proof of address and other information used to confirm identity, eligibility and account ownership. We may also handle information needed for responsible gambling, anti-fraud, security and anti-money-laundering checks. These checks help protect players, prevent misuse and support the integrity of the service.

Payment and transaction information

We may keep records of deposits, withdrawals, bets, winnings, account balances, payment methods and related transactions. Payment information may be processed by payment service providers or other specialist partners. Depending on the payment method, we may receive limited payment details rather than complete card or account credentials. Transaction records may be used to operate the account, answer queries, identify unusual activity and meet record-keeping obligations.

Device, usage and cookie information

When you visit the website, we may collect technical information such as your IP address, browser type, device details, operating system, language settings, approximate location, pages viewed, access times and information about how you interact with the website. We may use cookies and similar technologies to remember preferences, keep sessions secure, understand website performance and improve the player experience.

How we use information

Personal information may be used for the following purposes. We will handle information in a way that is reasonably connected with these purposes and with the operation of the website.

Creating, maintaining and administering player accounts.
Processing gameplay activity, deposits, withdrawals and other account transactions.
Confirming identity, age, account ownership and eligibility to use the service.
Conducting security, anti-fraud, responsible gambling and financial crime checks.
Providing customer support, responding to enquiries and resolving complaints.
Sending service messages, account notices, security alerts and other essential communications.
Sending marketing communications where permitted and where you have provided the required consent or where another lawful basis applies.
Personalising content and remembering settings or preferences.
Monitoring, testing and improving the website, systems and user experience.
Detecting technical problems, preventing unauthorised access and protecting players and the business.
Meeting applicable legal, regulatory, tax, accounting and record-keeping requirements.

We may combine information from your account, transactions, device and website activity where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without an appropriate reason or, where required, your consent.

Marketing choices

You can choose whether to receive promotional communications where an unsubscribe or preference option is provided. Essential messages about your account, transactions, security or the operation of the service may still be sent because they are not marketing messages. You may withdraw consent to marketing at any time by using the available preference tools or by contacting support@gamdomcasino.best.

Sharing information

Information may be shared with service providers that help operate the website, including providers of hosting, identity verification, payment processing, customer support, security, fraud prevention, analytics and communications. These providers should only handle information for relevant services and in accordance with appropriate instructions or arrangements. Information may also be disclosed where necessary to protect the website, respond to lawful requests, investigate suspected unlawful activity or meet legal obligations.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies stored on your device. Some are necessary for the website to function, including maintaining secure sessions and remembering choices. Other cookies may help us understand website use, improve performance or support relevant communications. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work as intended.

Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring and secure handling procedures. No website, network or electronic transmission can be guaranteed to be completely secure, so players should also use a strong password, keep login details confidential and contact support promptly if they believe an account has been accessed without permission.

Retention

We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, support, security, dispute resolution and business records. Some information must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Children and unauthorised use

The service is intended for eligible adults. We do not knowingly invite people who are not legally permitted to use online gambling services to create accounts or provide personal information. If you believe an account has been created or used improperly, contact support so the matter can be reviewed.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer needed or may lawfully be removed, and withdrawing consent to marketing communications.

Access: ask for a copy or explanation of personal information held about you.
Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete information where there is no lawful or operational reason to retain it.
Marketing consent: withdraw consent to promotional communications at any time.

To exercise these rights or ask a privacy question, contact support@gamdomcasino.best. Please provide enough information for us to understand your request and identify the relevant account. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive records. We will assess and respond to requests within the period required by applicable privacy requirements.

A request to delete information may not be available in every situation. For example, certain records may need to be retained for legal, security, transaction, fraud prevention or dispute-related reasons. If information cannot be deleted, we will explain the relevant limitation where appropriate. You may also ask us to review or restrict a particular use of your information where that option is available.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The updated version will be made available on this page, with the revision date or other notice where appropriate. We encourage players to review the policy periodically so they understand how information is handled. Continued use of the website after an update may indicate acceptance of the revised policy where this is permitted.

If you have concerns about the way your personal information is handled, please contact support@gamdomcasino.best first so the matter can be investigated and addressed.